Our vision is to provide a world class experience, making Ōpuke Thermal Pools and Spa the most desirable and memorable thermal pool destination in Aotearoa, New Zealand. We will do this by displaying premium level hospitality, looking after our people, respecting our cultural heritage and displaying the utmost care for our environment, setting the standard for sustainable tourism.
Manaakitanga – Hospitality - Showing an excellent level of hospitality to provide our guests with a premier experience, showing respect for each visitor and their safety
Whanaungatanga – Family - Ensuring we provide a safe, inclusive and welcoming workplace for all our team members
Tikanga – Appropriate Action - Respecting our cultural heritage and sharing our stories with our visitors and guests
Kaitiakitanga – Stewardship - Caring for our environment and ensuring we are working in a sustainable way in everything we do
We will go above and beyond to build strong customer loyalty.
We will use natural resources to minimise our footprint.
We will deliver world-class spa treatments that uniquely meld Māoritanga and modern methods.
We will grow with our local community in a sustainable way.